Who we are
This policy is issued by CHINOOK (“CHINOOK”, “we”, “us”). We decide how and why the personal information described here is used, which makes us its controller (a “data fiduciary” under India's Digital Personal Data Protection Act, 2023).
For any question about this policy or your information, write to chinookintelligence@gmail.com. Messages with the subject “Privacy request” go to the person responsible for privacy.
What this policy covers
This policy covers personal information we collect when you:
- visit this website;
- sign up for early access;
- write to us, or we write to you about CHINOOK.
It does not cover data that customers load into the CHINOOK platform, such as plant telemetry, point lists, project documents and user accounts. That data is processed on the customer's instructions under their agreement with us, which includes its own data protection terms.
What we collect
| Information | Where it comes from | Details |
|---|---|---|
| Early-access sign-up | The form on our home page | Your name, work email, company, role, where your project is, and anything you write in the optional message. |
| Correspondence | Emails you send us and our replies | Whatever you choose to include, plus the usual email details (address, date, subject). |
| Abuse-prevention data | Generated by our server when you submit the form | A one-way, salted hash of your IP address. We never store the address itself. Hashes are deleted within 24 hours. |
| Hosting logs | Kept by our hosting provider | IP address, browser type, the page requested and the time, as for any website. We don't combine these with sign-ups. |
What we don't collect
- We set no cookies and use no local storage on this website.
- We run no analytics, advertising, session-recording or social media scripts.
- Fonts and all other assets are served from our own domain, so visiting does not send your details to a font or content provider.
- We don't ask for sensitive information. Please don't include it in the optional message.
Why we use it
| Purpose | Information used | Legal basis |
|---|---|---|
| Respond to your sign-up and talk to you about early access | Sign-up, correspondence | Your consent, given when you submit the form; and, for business contacts in the EU or UK, our legitimate interest in responding to a business enquiry |
| Prepare an early-access engagement with your organisation | Sign-up, correspondence | Steps taken at your request before entering into an agreement |
| Keep the sign-up form free of spam and abuse | Abuse-prevention data | Legitimate interest in protecting our service; for India, a reasonable purpose incidental to providing it |
| Comply with law and defend legal claims | Any of the above, as needed | Legal obligation |
Where your information is stored
Our providers may store and process information outside the country where you live, including in India, the European Union and the United States. Where the law requires it, we rely on safeguards such as the European Commission's standard contractual clauses, and we do not transfer personal information to any country the Government of India has restricted.
How long we keep it
| Information | How long |
|---|---|
| Early-access sign-up | While early access is open, and up to 24 months after our last contact with you. Then it is deleted. |
| Correspondence | As long as needed to deal with the conversation, then as long as the law requires for business records. |
| Abuse-prevention hashes | Up to 24 hours. |
| Hosting logs | As set by our hosting provider, typically a few days to a few weeks. |
How we protect it
Sign-ups are stored in a database with row-level security that only our server can read or write. Keys that grant that access are kept server-side only. Traffic to this site is encrypted. Access is limited to the people at CHINOOK who need it to talk to you. Read more on our security page.
Your rights
Wherever you are, you can ask us to:
- tell you what personal information we hold about you and how we use it;
- correct, complete or update it;
- delete it;
- stop contacting you, or withdraw your consent, at any time;
- give you a copy of it in a common format.
Write to chinookintelligence@gmail.com from the address you signed up with. Withdrawing consent doesn't affect anything we did before you withdrew it. We'll answer within one month, and tell you if we need longer.
If you are in India
Under the Digital Personal Data Protection Act, 2023, you can also nominate someone to exercise your rights if you die or become incapacitated, and seek grievance redressal from us first. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
If you are in the European Union or United Kingdom
You also have the right to object to processing based on legitimate interests and to restrict processing, and you may complain to your local data protection authority (in the UK, the Information Commissioner's Office).
If you are in California
We don't sell or share personal information for cross-context behavioural advertising, and we don't use sensitive personal information. You can use the rights above, and we won't treat you differently for doing so.
Children
This website and early access are for professionals. They are not meant for anyone under 18, and we don't knowingly collect information about children. If you believe a child has given us information, write to chinookintelligence@gmail.com and we'll delete it.
Changes to this policy
When we change how we handle personal information, we'll update this page and its date. If a change is significant, for example a new purpose or a new kind of recipient, we'll email people on the early-access list before it takes effect.
Questions about this policy: chinookintelligence@gmail.com.